As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 24 hours of receipt of your FTD order. You may call, come in person, or write to us in an email to : email@example.com. Please remember that due to variations within plant species and containers, your item may not look identical to the image provided. If you do not want us to substitute flowers or container please tell us and we will cancel order, if we are out of a flower.